7823
are also used for Complex Installation Support, Application Support, Enhanced Application Support, Enterprise Print Consulting and Workshops.
The Contact Center number is 800-825-5664. Use the assigned NSSG User ID for access and the Support Engineer will be happy to assist complete the
SRF.
* Trademark ownership information
TAUS0616353EN00
Solution ID
0
Solution Usage
Description
How to troubleshoot drum related problems.
Solution
View the Drum Memory Document hyperlink for steps to troubleshoot drum problems.
Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
* Trademark ownership information
TAUS0617147EN00
Solution ID
0
Solution Usage
Description
What applications are supported for use with the Fiery* Scan twain driver when scanning from a Fiery connected Konica printer?
Solution
EFI* states that the only application which is supported for use with the Fiery Scan twain driver is Adobe* Photoshop* (Full or LE version 4 or above). The
Fiery Acquire plugin for Photoshop should be used in a Macintosh* environment. The Macintosh Fiery Scan twain driver has limitations on the scanned file
size and should not be used with Photoshop.
Note: It's possible that other applications will function correctly with the Fiery Scan twain driver, but problems with these applications will not be supported.
* Trademark ownership information
TAUS0617999EN00
Solution ID
0
Solution Usage
Description
What print drivers are compatible with Macintosh* OS X (Version 10)?
Solution
Konica does not currently have native Macintosh OS X print drivers. Printing from Macintosh OS 9x applications within OS X is supported using the current
[[Adobe* PostScript* drivers for Macintosh| URL http://www.adobe.com/support/downloads/product.jsp?product=44&platform=Macintosh]].
* Trademark ownership information
TAUS0618490EN00
Solution ID
0
Solution Usage
Description
How to setup a quick copy match from the glass.
Solution
Set Job Memories for different color copy applications with the appropriate color adjustments already made in different Job Memory location.
SPECIAL NOTE: Solution provided by Dwight Dean, Color Specialist, KBT Oakland.
TAUS0618508EN00
Solution ID
0
Solution Usage
Description
Squeaking noise and/or marks on copies.
Solution
CAUSE: Worn bushings on the fuser oil application unit.
50
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
(152 páginas)
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